Privacy Policy
Privacy Policy
Swiftcare (“we,” “our,” or “us”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you use our services, including:
- Visiting our website https://swiftcare.ae
- Booking an appointment or consultation with our medical team
- Receiving medical services at home, including doctor visits, lab testing, IV therapy, and nursing care
- Communicating with us via phone, WhatsApp, or email
If you do not agree with our practices, please do not use our services. For questions, contact us at hello@swiftcare.ae.
1. Information We Collect
We may collect the following information when you use our services:
- Personal identification: name, age, gender, contact details (phone, email, address)
- Medical information: symptoms, medical history, prescriptions, lab results, treatment details
- Payment information: billing details and transaction records
- Technical information: IP address, browser type, device identifiers when visiting our website
- Communication records: messages, calls, or emails exchanged with our staff
We do not knowingly collect information from minors without parental/guardian consent.
2. How We Use Your Information
We process your information to:
- Provide medical care and treatment at your home
- Book and manage appointments
- Deliver lab results, IV therapy, and nursing care
- Ensure patient safety and quality of service
- Communicate with you regarding healthcare needs
- Comply with UAE healthcare regulations and legal requirements
- Improve our services and patient experience
We will only use your information for the above purposes, unless we obtain your consent for additional uses.
3. How We Share Your Information
We may share your personal information with:
- Licensed healthcare professionals (doctors, nurses, lab technicians) directly involved in your care
- Accredited laboratories for testing and results processing
- Healthcare partners and suppliers that provide medical equipment and support services
- Government authorities/regulators where required by UAE law
- Payment processors to securely handle billing transactions
We do not sell your personal information to third parties.
4. How We Protect Your Information
We implement strict safeguards to protect your data, including:
- Encrypted storage of personal and medical records
- Restricted access to authorized medical professionals only
- Compliance with UAE healthcare privacy regulations
- Regular security checks and safety protocols
Despite our best efforts, no system is 100% secure. We encourage you to only share necessary information and contact us if you suspect unauthorized use of your data.
5. How Long We Keep Your Information
We retain your personal and medical information only as long as necessary to:
- Deliver healthcare services
- Meet legal and regulatory requirements (such as health authority retention rules)
- Resolve disputes and enforce agreements
Once retention is no longer required, your data will be securely deleted or anonymized.
6. Your Privacy Rights
Depending on applicable law, you may have the right to:
- Access the personal information we hold about you
- Request corrections to inaccurate or outdated information
- Request deletion of your data (subject to medical/legal retention rules)
- Withdraw consent for certain data uses
- File a complaint with a data protection authority
To exercise your rights, please contact us at hello@swiftcare.ae.
7. Updates to This Policy
We may update this Privacy Policy from time to time to reflect legal, regulatory, or operational changes. Updates will be posted on https://swiftcare.ae with the “Last Updated” date.
8. Contact Us
If you have questions or concerns about this Privacy Policy, please contact us:
Swiftcare – 24/7 Home Healthcare in Dubai
📍 Rania Business Center, 3rd Floor, Al Barsha 1, Dubai, UAE
📧 Email: hello@swiftcare.ae